mal69 Terms and Conditions

These terms and conditions ("Terms") apply between mal69 ("Platform", "we", "us") and its users ("you", "Member"). mal69 is an online gaming and cricket betting platform that provides services to users in Bangladesh.

• "Platform" refers to the mal69.cam website and all services associated with it.
• "Member" refers to any individual registered on the Platform.
• "Account" refers to a Member's personal registered profile.
• "Bonus" refers to any reward or additional funds provided by the Platform.
• "Services" refers to slots, live casino, cricket betting, and other gaming activities.

These terms may change at any time. Continued use of the Platform after any changes will be considered as your acceptance of the updated terms.

To register on mal69 and use the services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You must hold a valid Bangladeshi identity document.
• You must have an active mobile banking account (bKash, Nagad, Rocket, or Upay).
• You are required to comply with local laws regarding online gaming.
• Each individual may operate only one account.

If a Member registers with false information or violates the above conditions, mal69 reserves the right to close that account and forfeit any earned funds at any time.

When opening an account on mal69, you must provide accurate and complete information. Important rules regarding accounts are listed below:

• Each Member may create only one account; creating multiple accounts is prohibited.
• Your password must be kept completely confidential and must not be shared with any third party.
• The full responsibility for maintaining account security rests with the Member.
• Any unauthorized access to the account must be reported to our support team immediately.
• Account transfer or sale is strictly prohibited.
• For account verification, we may request a copy of a national identity card or passport.

Withdrawal requests may be delayed if the identity verification (KYC) process has not been completed. Accounts may be suspended if accurate information is not provided.

All rules related to financial transactions on the mal69 platform are detailed below:

• Minimum Deposit: ৳500 (per method).
• Minimum Withdrawal: ৳500.
• Accepted Payment Methods: bKash, Nagad, Rocket, and Upay.
• Withdrawal Processing Time: Generally completed within 5 to 30 minutes.
• The payment method account provided must be registered in the Member's own name.
• The correct reference number must be included when making a deposit.
• Withdrawals may be suspended in cases of fraud or suspicious transactions.
• Withdrawals may be slightly delayed while a verification process is ongoing.

All financial transactions are secured with SSL encryption. We never share a Member's payment information with third parties.

mal69 offers various bonuses and promotions. The rules for accepting and using these bonuses are provided below:

• Welcome Bonus: 120% bonus on the first deposit up to ৳20,000. The wagering requirement to use the bonus is 20 times (20x).
• The bonus applies only to new Members making their first deposit.
• Bonus funds may not be withdrawn before the wagering requirement has been met.
• Different contribution rates may apply when placing bonus bets on different games.
• More than one bonus cannot be active at the same time, unless otherwise stated.
• A bonus may be cancelled if it expires or if terms are violated.
• mal69 reserves the right to modify or cancel any bonus offer at any time.

Please read the specific terms of the relevant promotion carefully before accepting a bonus. For any questions about bonuses, contact our 24/7 live chat support.

The mal69 VIP program has three tiers. Weekly cashback is provided at each tier:

• Bronze Tier: Up to 0.3% weekly cashback.
• Silver Tier: Up to 0.7% weekly cashback.
• Gold Tier: Up to 1.0% weekly cashback.

VIP tier advancement is determined based on a Member's activity and participation on the platform. Cashback is added directly to the account and wagering conditions may apply. mal69 reserves the right to modify VIP benefits at any time.

mal69 is committed to fair play and transparency. All Members must follow the rules below:

• Any form of fraud, manipulation, or dishonest play is strictly prohibited.
• Placing bets using bots or automated software is prohibited.
• Claiming bonuses using multiple accounts is prohibited.
• Members may not collude with each other to gain an unfair advantage.
• Gaining improper profit by exploiting technical errors is prohibited.
• All game outcomes are controlled by a Random Number Generator (RNG).

If any Member violates the above rules, mal69 reserves the right to close their account, void any winnings, and take legal action.

The following measures are in place on our platform to ensure responsible gaming:

• Members can set their own daily, weekly, or monthly deposit limits.
• There is an option to temporarily suspend one's own account.
• A permanent or long-term self-exclusion request can be made.
• If signs of gaming addiction appear, please contact us immediately for support.
• Parents and guardians are requested to take the necessary steps to keep minors away from the platform.

To learn more about responsible gaming, please visit our Responsible Gaming page.

mal69 takes the protection of Members' personal information very seriously. Policies on data collection and use:

• A Member's personal information is used only for service improvement and communication.
• No personal information is sold to third parties without the Member's consent.
• All data is kept secure through SSL encryption technology.
• Information may be provided to authorities when required by law.
• A Member may request the correction, update, or deletion of their own information.

To learn about our complete privacy policy, please read the Privacy Policy page.

mal69 reserves the right to suspend or permanently close a Member's account without prior notice under any of the following circumstances:

• Violation of any clause of these terms and conditions.
• Providing false or misleading information.
• Participation in fraudulent activities.
• Suspicion of money laundering or illegal financial activity.
• No activity on the account for an extended period.
• Failure to meet age-related requirements.

In the event of account closure, funds that were legitimately earned and are free of bonus conditions will be returned to the Member. However, in cases of fraud, all funds will be forfeited.

mal69 is not liable for the following:

• Any game or bet being cancelled due to loss of internet connection.
• Service disruptions caused by technical issues from third parties.
• Account information being leaked due to the Member's own negligence.
• Losses caused by unexpected technical errors or server problems.
• Financial losses resulting from gaming.

In the event of any technical issue or dispute, the decision of our support team will be considered final.

If a dispute arises between mal69 and a Member, it will be resolved through the following process:

• First, contact the support team via 24/7 live chat or email ([email protected]).
• The support team will review the matter within 48 hours.
• If necessary, the matter will be escalated to senior management.
• In all disputes, the final decision of mal69 is binding.
• The relevant account or transaction may be temporarily suspended during the dispute resolution period.

mal69 reserves the right to make the following changes at any time:

• Adding new games or services, or discontinuing existing services.
• Amending or updating the terms and conditions.
• Adding or changing payment methods.
• Changing the structure of bonuses or VIP benefits.
• Temporarily suspending services for technical maintenance.

For significant changes, we will endeavor to notify Members in advance as much as possible.

If you have any questions or comments about these terms and conditions, please contact us through the following:

• Live Chat: 24/7 support in Bengali (via the platform).
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day (BST).

Our support team is always ready to answer any of your questions. Use live chat for a faster response.