mal69's Privacy Policy
Your personal information is our highest priority. Read this policy to learn in detail how we collect, use, and protect your information.
Introduction and Scope
mal69 is a trusted online gaming and betting platform operated for players in Bangladesh. We believe the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") applies to all users of the mal69 platform and provides a detailed description of our commitment to protecting your information.
When you visit the mal69 website, register, or use any of our services, you consent to the terms of this Privacy Policy. This policy applies to all services provided via the internet, mobile browsers, and all associated applications.
We ask that you read this entire Privacy Policy carefully. If you have any questions, please contact us via our 24/7 live chat support or by email.
What Data We Collect
Information You Provide Directly
When you register with mal69 or use our services, you voluntarily provide the following information:
- Full name and national identity information (for identity verification)
- Email address and mobile number
- Date of birth (for age verification — only persons aged 21 or above may use the service)
- Password and security questions
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Address (if required)
Automatically Collected Information
When you use our platform, our system automatically collects certain technical information:
- IP address and device identifier information
- Browser type, version, and operating system
- Login time, session data, and activity logs on the platform
- Information collected through cookies and similar tracking technologies
- Referrer URL and browsing behaviour on the platform
Transaction-Related Information
To ensure the security of your financial transactions and to prevent fraud, we retain:
- Deposit and withdrawal history and amounts
- Payment method details (not the full account number, only the necessary portion)
- Transaction date, time, and status
- Information related to bonus and promotional activity
How We Use Your Data
Service Operation and Improvement
We use the information you provide to carry out the following activities:
- Creating, managing, and verifying your account
- Processing deposits and withdrawals (within 5–30 minutes)
- Providing and managing bonuses and promotional offers
- Personalising your gaming experience
- Identifying and resolving technical issues on the platform
Security and Compliance
We use information to ensure the security and lawful operation of our platform:
- Detecting and preventing fraud, money laundering, and suspicious activity
- Age and identity verification (KYC process)
- Monitoring player behaviour under responsible gaming policy
- Ensuring account security and preventing unauthorised access
Communication and Support
We may contact you for the following purposes:
- Sending important account-related notifications and updates
- Providing transaction confirmations and receipts
- Sending security alerts and verification codes
- Informing you of promotional messages and special offers with your consent
- Providing customer support services
You may opt out of promotional communications at any time. However, necessary service-related notifications will continue to be sent.
Data Storage and Security
Security Measures
mal69 uses industry-standard technologies and practices to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and our servers secure. Sensitive information, particularly passwords and financial data, is stored in encrypted form.
- 256-bit SSL/TLS encryption technology
- Firewall and security monitoring systems
- Regular security audits and vulnerability assessments
- Two-factor authentication option
- Restricted employee access — only authorised personnel can view personal information
Data Retention Period
We retain your information only for as long as necessary. For active accounts, information is retained throughout the entire period the account is in operation. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention. Financial transaction records are retained in accordance with applicable regulations.
Response to Data Breaches
In the event of a data security breach, we act promptly. Affected users will be notified by email as quickly as possible, and all necessary measures will be taken to mitigate any harm.
Sharing Data with Third Parties
Who We Share Data With
mal69 does not sell or rent your personal information to any third party. However, in the limited circumstances below, information may be shared in order to provide services and meet legal obligations:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
- Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive limited technical information to operate gaming services.
- Verification Services: Identity verification providers receive the necessary information for the KYC (Know Your Customer) process.
- Legal Authorities: Information may be provided to authorities in accordance with valid legal instructions or court orders.
Third parties may only use the information for the specified purpose, and they are contractually bound to comply with our privacy standards.
What We Never Do
- We do not sell information to third parties for marketing purposes
- We do not share information with any anonymous marketing network without your consent
- We do not share full financial information details with unauthorised parties
Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device that help our website improve your browsing experience. mal69 uses the following types of cookies:
- Essential Cookies: Essential for maintaining your login state, ensuring security, and operating the platform's core functions.
- Functional Cookies: For remembering your preferred language, game settings, and account preferences.
- Analytics Cookies: For understanding platform usage patterns and improving the quality of our services.
Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly and may affect your login experience.
Most modern browsers (Chrome, Firefox, Safari, Edge) provide options for managing cookies. See your browser's help section for more details.
Your Rights
mal69 believes every user should have control over their own information. Your key rights are set out below.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted.
Right to Data Portability
You may request that information you have provided be given to you in a structured, common format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
How to Exercise Your Rights
To exercise any of the above rights, please contact us. We will review your request and respond in a timely manner. We will process your request after verifying your identity.
Email: [email protected]
Some requests may not be possible to fulfil in full if they conflict with our legal obligations, fraud prevention, or contractual commitments.
Protection of Minors
Age Restrictions
mal69's services are for persons aged 21 or above only. We do not intentionally collect any information from minors. An age verification process is completed at the time of account registration.
If we become aware that any user is under the age of 21, we will immediately close that account and delete the associated information. If you believe a minor is using mal69, please contact us.
Policy Changes & Updates
How We Notify You of Changes
mal69 may update this privacy policy from time to time. Amendments may be made due to service developments, technical changes, or legal requirements. If any significant changes occur, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice of the changes will be displayed on the website
- The date of the latest update will be published at the top of the policy
If you continue using the service after any changes, it will be assumed that you agree to the updated policy. If you do not agree with any change, you may contact us.
Contact Us
Email Support
For any privacy-related questions, concerns, or requests regarding your information, please email us:
We typically reply to your email within business days.
Live Chat
For immediate assistance, use our 24/7 live chat. Our Bengali-speaking support team is available for you seven days a week, around the clock.
Support hours: 7 days a week, 24 hours a day (BST)
Related Policies
Please also read the following pages to understand our complete policies:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Guidelines for safe gaming
- About Us — Introduction to mal69
- FAQ — Common questions and answers